Shipping Policy
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Due to the custom nature of our pet portrait products, it takes a bit of time to personalize and build your order from the moment you place it.
Shipping Times Within the US: Orders within the U.S. typically arrive within 2-3 weeks. However, orders placed during holiday periods may experience longer shipping times, up to 4 weeks.
UK, Australia, Canada & Europe: We estimate orders to arrive within 3-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks.
Shipping Cost We offer FREE global shipping on all orders over $100+. For orders under $100 in the USA, we charge $10 flat rate shipping. For orders under $100 in Canada, UK, Australia, and select European countries, we charge $15 flat rate shipping.
Important to Note: • Updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and reach out immediately if you need to make a change
• We offer 'skip the line artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier's shipping time.
• We are unable to accept requests to swap or edit photos that were previously submitted with an order.
• We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.
Questions? Review our FAQ page xxx and our friendly customer service team is on standby at xxxxx@